Contacts

Customer Support

Should you have any issue with your Subscription or the Management of your account, do not hesitate to contact us:

• Directly on our Discord Server, using the #ticket-support chan to create a ticket describing your issue

• By email on [e-mail]

Please do note that we are only using these two channels to efficiently receive and answer to customer support questions.

Feedback, Feature Suggestion & Voting system

NZym is an evolving platform: we thrive to consistently adapt to our users' need, making sure to create as much value as possible for our community.

Here are the tools available to make sure we can hear you and the valuable feedback you can share with us:

• Discord Server: the #feedback-and-suggestions channel is dedicated to gather and discuss ideas and requests from our community

• Voting system: a pltform will be set up to allow you to vote for the different ideas pushed by the community

We try to integrate these insights in our roadmap as smoothly as possible.

Partnerships

Affiliation

We are open to discuss Affiliation partnerships.

Do not hesitate to contact us on: [e-mail]

Special Requests

Unlimited plans are not part of the standard offer but can be subscribed through a dedicated agreement with NZym.

We can also provide dedicated infrastructure and premium support to our Professional Partners.

If you are a professional with special requests not covered by our Professional Plan, please reach out to [e-mail].

Legal, Trademark and Privacy issues

Trademark

We respect the intellectual property rights of others. If you believe that material located on or linked to by the Services violates your copyright or trademark, please send a notice of claimed infringement to [e-mail] along with the requested information detailed in our Terms of Service

Privacy

If you have any questions about our Privacy Policy, or would otherwise like to exercise your rights under this Policy or applicable law, you can contact us at [e-mail]

To exercise your access, data portability, and deletion or do not sell opt-out rights described above, you may submit a verifiable consumer request by email to [e-mail] along with the requested information detailed in our Privacy Policy.

Legal

Should you have any other request regarding the applicable regulations, or legal questions regarding our service, please contact us by email to [e-mail]